Verizon Business and CareAR Leverage 5G to Transform Service Delivery and Customer Experience

BASKING RIDGE, NJ – Today, Verizon Business and CareAR, a Xerox company, announced a strategic partnership to transform the service and customer experience offered by CareAR. By combining Verizon’s 4G and 5G networks and near real-time computing technology with augmented reality and CareAR’s AI-powered platform, technicians can remotely and proactively resolve service issues more quickly, smarter, and more securely, for a more efficient customer experience.

“We have seen a dramatic change in the global workforce. Our mission is to help our customers navigate today, while identifying strategic avenues for innovation and growth, ”said Sampath Sowmyanarayan, chief revenue officer, Verizon Business. “Using 5G and advanced computing, we can help CareAR deliver advanced AR and AI capabilities on standard mobile devices, smart glasses and drones to improve efficiency and experiences.”

“CareAR aims to make expertise accessible – instantly and with context. Users benefit from on-demand visual access to experts and educational content delivered on their preferred device, ”said CareAR President Sam Waicberg. “Our strategic partnership with Verizon allows us to push these capabilities even further, which translates into better outcomes for customers and helps solve major challenges for service providers, such as reducing carbon emissions and bridging the talent gap. ”

To stay competitive and attract the best talent, companies must have a strong digital transformation agenda, leveraging the latest technologies and solutions to meet the needs of the ever-changing global workforce. CareAR, powered by Verizon’s network technology, will ease this work transition by utilizing both connectivity and AI / AR to enable rapid training and scale-up of the next generation of digital-native employees, regardless of their location, reducing the pressure during this unprecedented period of labor. evolution. CareAR will be able to provide real-time support and expert-guided troubleshooting solutions for its entire product and service portfolio, creating a new standard of self-service capabilities and personalized, practical information for customers. customers and field technicians.

CareAR’s SXM platform is uniquely designed and a breakthrough in customer empowerment, field service and knowledge delivery. Since its acquisition by Xerox earlier this year, CareAR has strengthened its AR capabilities to now include Xerox digital content, robotic process automation (RPA), analytics and artificial intelligence developed at PARC as part of the CareAR SXM ™ platform.


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